Privacy policy

1. Who we are

The Services are operated by Tennis Tournaments Ltd, registered in the United Kingdom. For the purposes of applicable data protection law, we act as the Data Controller for your personal information.

Email: support@allcourt.club

2. What we collect

We collect different types of information depending on how you use All Court.

A. Information you provide

• Name
• Email address
• Password (stored in encrypted form)
• Location (optional, for Play-Ins and live sessions)
• Videos, voice notes, images, and written notes you upload
• Preferences (for example, mentor choice, skill focus, public/private settings for content)

B. Information from your use of All Court

• mentor feedback and comments
• your proprietary rating and performance profile
• session history and activity logs
• messages sent to mentors (where applicable)

C. Device and technical data

• IP address
• device type (iOS, Android, browser, etc.)
• browser type and version
• time zone
• cookies and similar technologies
• crash reports and performance analytics

D. Payment information

Payments are processed securely by third-party providers (such as Stripe, Apple, or Google). We do not store full card details on our servers.

3. How we use your data

We use your information to:

• deliver mentorship, ratings, and feedback
• create, maintain, and update your performance profile
• match you with mentors or members where relevant
• provide Play-Ins and live sessions
• improve platform performance and user experience
• communicate with you (service emails, updates, notices)
• maintain platform safety, integrity, and compliance
• process payments and manage subscriptions

We do not sell your personal data to third parties.

4. Video and content privacy

You control the privacy setting of each piece of content.

Private content (default)

• visible only to you and the mentors reviewing it
• used for ratings, analysis, and product improvement
• never used in marketing or public materials without your explicit permission

Public content

If you mark your content as public, you grant All Court a licence to:

• display it within the platform
• show it in mentor libraries or educational modules
• use it in anonymised performance datasets
• feature it in promotional or marketing material

You may switch content back to private at any time. This stops future public use, but it does not undo uses that already took place while the content was public.

5. Legal basis for processing (GDPR)

Under GDPR, we rely on the following legal bases to process your personal data:

• Contract – to deliver mentorship, ratings, and platform services you have requested
• Consent – for public content, marketing communications, and certain cookies or analytics
• Legitimate interest – to improve the platform, maintain security, and prevent abuse
• Legal obligation – to retain records required by law (for example, financial or tax information)

6. Sharing your data

We may share your data with:

• verified pro mentors (only the information needed to provide your reviews and sessions)
• payment providers (such as Stripe, Apple, or Google) to process transactions
• cloud hosting providers (for example, AWS or equivalent) to run our infrastructure
• analytics tools (for example, Mixpanel, LogRocket) to understand usage and performance
• customer support tools (email or chat platforms) to handle support requests

We never sell user data to third parties. Mentors and service providers are bound by confidentiality and limited-use obligations and may only use your data to provide agreed services to you or to us.

7. International transfers

Your data may be transferred to and processed in countries outside the UK or EU. Where this occurs, we use appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)
• adequacy decisions by the UK or European Commission
• other GDPR-compliant transfer mechanisms

8. How long we keep data

We keep your personal data only for as long as it is needed for the purposes described in this policy or as required by law. Typically:

• account data: until you delete your account
• videos and uploads: until you delete them
• mentor feedback: stored as part of your ongoing performance profile
• billing and transaction data: usually 6–7 years (to meet legal and tax requirements)
• analytics logs: typically 24–36 months

You can request deletion of your data at any time, subject to legal or contractual limits.

9. Your rights

Under GDPR and other applicable laws, you have the right to:

• access the personal data we hold about you
• correct inaccurate or incomplete data
• request deletion ("right to be forgotten")
• object to certain types of processing
• restrict how we process your data
• receive your data in a portable format
• withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@allcourt.club. We may need to verify your identity before responding to your request.

10. Your data and tennis rating

The All Court tennis rating (including any All Court Rating or similar performance profile) is built from mentor evaluations and related data. It may include:

• technical analysis of your strokes and mechanics
• tactical patterns and decision-making
• consistency and reliability assessments
• mental and movement indicators

You may request a copy of your rating, ask us to correct factual errors, or request deletion of your All Court rating profile, subject to legal and contractual limits.

11. Cookies

We use cookies and similar technologies to support essential site functionality, understand how the platform is used, improve user experience, and remember your preferences.

You can manage or disable cookies through your browser settings. Doing so may affect how some parts of the platform function. A full Cookies Policy will be published and kept up to date on our website.

12. Security

We use industry-standard security measures to protect your data, including:

• encrypted data transmission (HTTPS)
• encrypted passwords
• tier-1 cloud infrastructure (such as AWS or equivalent)
• access controls for mentors and staff
• regular monitoring and security reviews

No system is 100% secure, but we take appropriate measures to reduce the risk of unauthorised access, disclosure, alteration, or destruction of your data.

13. Children

All Court is not intended for users under 16 years of age unless a parent or legal guardian provides consent and manages the account. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email, in-app message, or a notice on our website. The latest version of this policy will always be available at www.allcourt.club/privacy.